1 reviews | Active since Apr 2009
increase spend on service from call centre agents!!!
<p>Approximately a month ago, I requested assitance on changing my debit order details, ref: ********** 5. I still await feedback/assistance. I contact the call centre today expecting some help but instead received excuses and thereafter put me on hold and untimately cut the call. This is how MTN provides service. I also added on once-off data bundles last week and the week before, however now it seems that it was added as a recurring on and I am billed for it. This just gets worse. Can someone please explain to me why we pay for a service when clearly we dont get it in return. If this is not sorted out soon, ICASA will be the next step</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status. One day bundles were loaded correctly of which change of payment option can be made at store level or through MTN active online as well as on E-mail as well. Kindly select the option for the change to be initiated accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that when checked under account status. One day bundles were loaded correctly of which change of payment option can be made at store level or through MTN active online as well as on E-mail as well. Kindly select the option for the change to be initiated accordingly.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind regards
Kevin.
If the one-day bundles were loaded correctly, why do I have sms messages confirming the contrary? As far as changing the bank details go, you mention that it can be done on MTN Active Online, I tried and could not do so, the call centre made excuses and hung-up and as far as email goes, who do I send an email to? I have even tried your sms route making use of the number 44303, but it seems that none of your channels are functional.
If the one-day bundles were loaded correctly, why do I have sms messages confirming the contrary? As far as changing the bank details go, you mention that it can be done on MTN Active Online, I tried and could not do so, the call centre made excuses and hung-up and as far as email goes, who do I send an email to? I have even tried your sms route making use of the number 44303, but it seems that none of your channels are functional.