EB
Estelle B
1 reviews | Active since Jul 2011
15 Apr 2015, 22:16
Increase of contract fee before expiry of contract
How can MTN just change the monthly charge of existing contracts which were taken out for 2 years, and the period has not yet expired. Surely a contract implies that the terms are fixed for the 2 year period? Is what they are doing legal?
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Replies (1)
MTN South Africa's replyOfficial
03 May 2015, 08:08Hello ebrodie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a technical error where the discount for the 10MB was not provisioned. This has been resolved and a credit processed to your account. Your month service fees is R79.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a technical error where the discount for the 10MB was not provisioned. This has been resolved and a credit processed to your account. Your month service fees is R79.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply03 May 2015, 08:08
Official
Hello ebrodie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a technical error where the discount for the 10MB was not provisioned. This has been resolved and a credit processed to your account. Your month service fees is R79.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, there was a technical error where the discount for the 10MB was not provisioned. This has been resolved and a credit processed to your account. Your month service fees is R79.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***