mJ
mahmood J
1 reviews | Active since Mar 2015
23 Jun 2015, 10:29
INCREASE IN SUBSCRIPTION WITHOUT NOTIFICATION
THERE HAS BEEN AN INCREASE IN SUBSCRIPTIONS FOR TWO OF OUR CONTRACT PHONES WITH MTN WITHOUT ANY NOTIFICATION WHATSOEVER !
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 15:59Hello MAHMOODJ,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery is one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery is one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply26 Jun 2015, 15:59
Official
Hello MAHMOODJ,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery is one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery is one of our touch points.
Kindly be advised that the contract pricing was revised and became effective from the 13th of May 2015, applicable to both existing and new contract subscribers. MTN reserves the right to review and update contract pricing as per MTN's subscriber contract. All affected subscribers were notified via sms of the changes on the 15th of April 2015.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,