SB
Surita B
1 reviews | Active since Feb 2011
03 Sept 2015, 10:45
Increase in phone bill of about 400%
So our data / phone bill has increased about 400% in the past 3 months. So I find it very convenient that after hodling for 10 minutes to speak to an operator that they cut you off the moment you say something about your bill. MTN are *******.<br> <br> how is it possible that our usage stay the same but our bill go up like that?<br> <br> Can MTN even answer this? Do they want to?<br> <br> I would love somebody to get back to me so this can be explained...
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MTN South Africa's replyOfficial
16 Sept 2015, 10:41Hello Lotus1,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you need to do validation to confirm your usage equivalent to charges. You can also Request an itemised bill or a URL report.
Kindly note that Usage does not always stay the same.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you need to do validation to confirm your usage equivalent to charges. You can also Request an itemised bill or a URL report.
Kindly note that Usage does not always stay the same.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
MTN South Africa's reply16 Sept 2015, 10:41
Official
Hello Lotus1,
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you need to do validation to confirm your usage equivalent to charges. You can also Request an itemised bill or a URL report.
Kindly note that Usage does not always stay the same.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you have experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that you need to do validation to confirm your usage equivalent to charges. You can also Request an itemised bill or a URL report.
Kindly note that Usage does not always stay the same.
We would like to assure you that we are actively working to improve our service levels.
Warm Regards
Thabisa
REQ:***