Increase in debit order without communication

Received an sms yesterday evening @ 18:07 informing me MTN had changed the date in clients receiving there allocations, Due to this Novembers debit order amount will be higher to accommodate the additional days, To my surprise I call 808 to determine what will be my debit order for this month and was routed to call 135 as you have changed numbers Called 135 and used the self service option and listened to the balance stating my balance including usage, subscription and vat is R518.08,

I then called again to double check and this time requested to speak to consultant and got through to Nompumelelo, I advised her I had just received an sms and want to find out what is my payment for November, to my surprise i was told it is +- R900. ***, how does your systems work if self service says my balance is R518 and she says its R890 or so I questioned this and was advised smses were sent to clients but some clients complained therefore the sms was resent,

Please listen to the call recording of my call made to 135 yesterday at 18:13 and advise if this is customer service

This is the most pathetic service I have received from you, Not only can she not provide proof of the communication sent to me, she cannot provide a solution

Who will honestly budget for something like this 2 days before s debit order

I requested to speak to a manager and spoke to a supervisor who had advised me this will be escalated If you have customers complaining clearly there is something wrong

I was advised I can reverse the debit order and then make payment arrangements for the balance Who is going to cover the cost for the reversal of the debit order as well as my credit scoring for something you have not informed clients off.

This is day light *******.

I need an explanation to this as well as to my correct debit order to be processed in November! You cannot be debiting me R500 a month and then R890 I did not sign up for this

If you made changes you figure out what you going to do

You are inconveniencing people