Incorrectly Upgraded to the wrong Package

I upgraded my Data contract to a R599 deal and the store had incorrectly captured a deal for R999. This will be the 3rd month running that I am expected to pay for the stores mistake. I have reached out to the Trade Route Mall store prior to the lockdown and this is still not resolved. I have also reached out to MTN on Facebook on the 4th of April and I am yet to receive any constructive feedback (-BM to be specific). Needless to say I am disgusted with the customer service and cannot comprehend why or how do you think it's OK to continue debiting my account at my expense yet fail to resolve the issue, Lockdown or not! This is not customer service. Failure to respond leaves me no alternative but to place a stop order which will result in non payment on both my contracts. You are not the service provider out there...remember that!