JC
Johan C
1 reviews | Active since Jun 2012
24 Nov 2015, 14:42
Incorrectly states insufficient airtime
The first time this happened was with a data bundle. I had 80mb worth of data and was not able to browse the Internet or whatsapp. Now it has happened the second time with airtime, my balance is over R100 and when I try to make a call it says insufficient airtime. This is absolutely ridiculous.
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Replies (1)
MTN South Africa's replyOfficial
25 Nov 2015, 10:56Hello johnyslash,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note when you have multiple application running on your phone ,it will reserve your airtime until you switch off and on or follow the following steps to help reduce your data usage .
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, play stores those are applications which the functionality of your Internet depends on therefore for such apps it is not advisable to close them.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note when you have multiple application running on your phone ,it will reserve your airtime until you switch off and on or follow the following steps to help reduce your data usage .
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, play stores those are applications which the functionality of your Internet depends on therefore for such apps it is not advisable to close them.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
MTN South Africa's reply25 Nov 2015, 10:56
Official
Hello johnyslash,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note when you have multiple application running on your phone ,it will reserve your airtime until you switch off and on or follow the following steps to help reduce your data usage .
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, play stores those are applications which the functionality of your Internet depends on therefore for such apps it is not advisable to close them.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this.
Please note when you have multiple application running on your phone ,it will reserve your airtime until you switch off and on or follow the following steps to help reduce your data usage .
On your settings, data usage, it will show all your handset applications, applications which are your default apps and social apps that are running. select applications one by one and restrict background data of all applications you don't use every day. As for applications like e.g Operating systems, play stores those are applications which the functionality of your Internet depends on therefore for such apps it is not advisable to close them.
We trust that the above mentioned is beneficial to you. Please feel free to contact us should you require additional information.
Regards
Rosetta
REQ:***