MM
Marius M

1 reviews | Active since Jun 2015

01 Jun 2015, 09:31

Incorrectly Invoiced and Billed

Hi, I got incorrectly billed for R1441,12 in Apr 15 period. Did not even use the internet service during that period.<br> I loaded a query on the MyContract portal (***), which was closed without anyone contacting me.<br> <br> I went to the Centurion MTN Client Service Centre, where a lady loaded a new query for me at their client services department (***). No one contacted me and we're not able to get in touch with them as their services have been disrupted. <br> <br> Although I raised the query more than a month in advance, I still got billed the incorrect amount.

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Jun 2015, 12:59
Official
Hello marium01,

Thank you for your post,

We apologise for the delayed response and for any inconvenience this may have caused.

Please note that this issue was investigated by our billing team and they confirmed that the billing is correct therefore there is no credit due.

Thank you
Wenzile Masina
REQ:***