1 reviews | Active since Jul 2014
INCORRECTLY in Arrears
I am in arrears for 2 months however I paid OCT '17 via an EFT and NOV '17 was deducted from my account via a debit order. My cell line is still in use so how does that work?!!
And I was not notified by email, sms or a flippen smoke signal to tell me that I am arrears, zero customer service and the 808 number does not allow me past the first menu because it doesn't recognize my number as I ported from vodacom.
Can I please get a PERSON to call me and not a pre-rerecorded message!
Good day Patrick,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We however are unable to get hold of you on the number that you have provided on this post. The voice prompt says the number we have dialed is incorrect.
Should this matter not be resolved by now, please re-post with your correct details and include your MTN number/ ID number as reference.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day Patrick,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We however are unable to get hold of you on the number that you have provided on this post. The voice prompt says the number we have dialed is incorrect.
Should this matter not be resolved by now, please re-post with your correct details and include your MTN number/ ID number as reference.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,