Incorrectly handed over to legal department

Hellopeter is my last resort to get MTN to contact me. In January I app**** at MTN Waterfront Cape Town for my existing mtn prepaid nr to be converted to a contract and they told me they don't have stock and will contact me when available. They never did and the application was cancelled. I filled an online application twice and was contacted on the 12th of Feb and the consultant approved my application, but 20 minutes later I received an sms stating I did not meet the criteria. When I phoned her she said my nr has been handed over to the legal dept and she will get back to me, I'm still waiting. They incorrectly handed me over because I converted to prepaid in 2014 with no outstanding fees. I phoned 4 times this week and was told that I can't phone the legal department directly, but they will sent them an email and they will contact me the same day, still waiting - no customer service. I also logged 2 complaints on the MTN website - still waiting.