Incorrectly debited - I paid twice now and want a refund

Date: Wednesday, 02 October 2024

RE: MTN Reference number: 7160e1a7-904c-4171-9a16-f232f0d347d7

To whom it may concern,

This serves as a complaint at MTN for debiting my account after I submitted payment via the MTN App on the 20th of September, 2024.

On September 20th, 2024, I emailed *** to inform them of the payment made via the MTYN App that day and ask them to please send me an updated statement.

On the 1st of October 2024, MTN debited my business account for the same amount, so I paid double for the same thing!!!

I do not want credit, but please immediately refund my money.

I have been on hold with your account department for 17 minutes now, and no one is answering the phone.

To date, Please correct your statement and refund me for the amount debited this month.