Incorrectly debited and no refund

<p>I was given a specific date to cancel my contract, to which I did. And then I was charged early cancellation fees! A huge amount was debited off my account for these fees. I am not liable for these fees as I cancelled at the date advised. I have been back and forth on call centre with many references but no help and no one knows what's going on every time I call. <br />I have been a loyal customer for over 10years and this is how I am treated. <br />I want what is due to me .</p> <p>Very disappointed . MTN is only happy to take money from clients with no customer care. </p>