BN
Beryl N
1 reviews | Active since Apr 2012
19 Oct 2015, 17:20
Incorrectly charged for out of bundle
I have been trying for weeks to enquire why I receive Text messages \You have started incurring costs from your usage limit"when I know that I have Anytime minutes available to me. I have tried phoning the call centre and sending e-mails and even went into the Blouberg Shop where Bruce confirmed that I do have time available but said that he could not answer why I receive this message. My answer is still unanswered and when I asked the question in an e-mail it was just ignored. I phoned the 808 number again today and explained my story"
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MTN South Africa's replyOfficial
21 Oct 2015, 13:24Hello BibiNap,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you make use of our USSD services which is normally a client making use of cell-phone banking e.g. ABSA cell-phone banking USSD code *120*2272#. This service is charged at R0.18 per 20 seconds. You can refer to your itemised billing report for this charges. This service is charged additionally and does not get charged from your available minutes or data bundles.
This is why you have received SMS confirming that you've started incurring charges from your usage limit.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you make use of our USSD services which is normally a client making use of cell-phone banking e.g. ABSA cell-phone banking USSD code *120*2272#. This service is charged at R0.18 per 20 seconds. You can refer to your itemised billing report for this charges. This service is charged additionally and does not get charged from your available minutes or data bundles.
This is why you have received SMS confirming that you've started incurring charges from your usage limit.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply21 Oct 2015, 13:24
Official
Hello BibiNap,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you make use of our USSD services which is normally a client making use of cell-phone banking e.g. ABSA cell-phone banking USSD code *120*2272#. This service is charged at R0.18 per 20 seconds. You can refer to your itemised billing report for this charges. This service is charged additionally and does not get charged from your available minutes or data bundles.
This is why you have received SMS confirming that you've started incurring charges from your usage limit.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
We have now perused your account and see that you make use of our USSD services which is normally a client making use of cell-phone banking e.g. ABSA cell-phone banking USSD code *120*2272#. This service is charged at R0.18 per 20 seconds. You can refer to your itemised billing report for this charges. This service is charged additionally and does not get charged from your available minutes or data bundles.
This is why you have received SMS confirming that you've started incurring charges from your usage limit.
Regards
Tim
MTN Complaints Management Team: REQ:***