Incorrectly Billed - Third Review (Where is my Credit Note?!)
This was my review on 22 Jan 2018: I contacted MTN Retentions on 05/01/2018 to cancel my expired contract. The consultant then offered me a very attractive deal of 8GB data for R89 a month. I signed up believing that I was only going to pay R89 p/month. When I received my first bill after this "upgrade" I was charged R349?! I contacted MTN customer services on 15/01/2018 regarding this and was transferred to Retentions Department who said it was a mistake but Customer Services need to correct it and they transferred me back to them. I then spoke to Ntokozo Zikhali but communication between us was somehow not very clear and I got cut off in the end. After that I sent him e-mails(including the new 'contract') but haven't had any feedback. It seems like MTN is waiting for their 30 days to pass and then claim there was no query raised and that the bill is correct.
This is unacceptable. I wanted to cancel but was ******* by this consultant with a 'sweet' deal and now pay almost 4 times what I was promised I would pay. I want this fixed asap and I want feedback! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Then MTN's reply after my 2nd complaint on 13 Feb:
Official private business reply
Dear Wilna,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery.
We would like to advise that this matter is receiving priority attention. This matter was referred to retentions therefore for urgent response we have referred the matter to the management as urgent.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards, Kabelo Brett Mosimanyane Complaints Analyst 14 Feb 2018, 11:10 a month ago ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
The monthly billing have been fixed(thank goodness) but I don't see any credit note for the February over billing?!! I am going to cancel my debit order to protect myself from unauthorised bank debits from clueless companies like MTN!!
GET IT RIGHT MTN!!!