sC
santino C
1 reviews | Active since Feb 2015
30 Apr 2015, 20:26
Incorrectly billed R2100
good day<br> <br> I have just been debited 2160 rands by the current MTN Service provider, I have an active contract for a laptop and wireless internet ****le for R259 pm, I haven't used the internet ****le extensively and abided by my 1gig usage that I receive however this month iv been charged over 2000 rand and no itemised billing is received anymore, please help urgently to get this money back , my number is *** name : santino chetty id:***
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MTN South Africa's replyOfficial
16 May 2015, 13:27Hello santino chetty,
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the debit order for the invoice of April was reversed and that there excess charges on this invoice are for the Internet usage. Internet charges are volume based.
Please register on MTNACTIVE to monitor your data usage on our website www.mtn.co.za or dial *141*1 # .You may also call our customercare help line on 808 to add anadhoc data bundle which is valid for 60 days to curb excess usage over and above your allocated 1GIG data bundle.
Regards,
Nomonde.
REQ:***
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the debit order for the invoice of April was reversed and that there excess charges on this invoice are for the Internet usage. Internet charges are volume based.
Please register on MTNACTIVE to monitor your data usage on our website www.mtn.co.za or dial *141*1 # .You may also call our customercare help line on 808 to add anadhoc data bundle which is valid for 60 days to curb excess usage over and above your allocated 1GIG data bundle.
Regards,
Nomonde.
REQ:***
Best regards,
MTN South Africa's reply16 May 2015, 13:27
Official
Hello santino chetty,
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the debit order for the invoice of April was reversed and that there excess charges on this invoice are for the Internet usage. Internet charges are volume based.
Please register on MTNACTIVE to monitor your data usage on our website www.mtn.co.za or dial *141*1 # .You may also call our customercare help line on 808 to add anadhoc data bundle which is valid for 60 days to curb excess usage over and above your allocated 1GIG data bundle.
Regards,
Nomonde.
REQ:***
Thank for posting.
Please accept our apologies for the delayed response and for any inconvenience this may have caused.
Our records indicate that the debit order for the invoice of April was reversed and that there excess charges on this invoice are for the Internet usage. Internet charges are volume based.
Please register on MTNACTIVE to monitor your data usage on our website www.mtn.co.za or dial *141*1 # .You may also call our customercare help line on 808 to add anadhoc data bundle which is valid for 60 days to curb excess usage over and above your allocated 1GIG data bundle.
Regards,
Nomonde.
REQ:***
Best regards,