AG
Alton G
1 reviews | Active since Aug 2012
23 Jun 2015, 17:04
Incorrectly billed on new contract
Hi<br> <br> I have a USD reference number (***) for a call that was logged (over a month ago) to rectify the billing on my contract. <br> <br> There is an amount (PROMO SERVICE FEE R 297.37) which I am being billed for each month since March 2015 for which I did not sign up for.<br> <br> I require this to be rectified immediately (remove this fee from my billing) and reimbursed (incl. VAT) for these charges on my invoices since March 2015 till June 2015.<br> <br> For the record every single time I've upgraded my contract with MTN since 2010 I have had issues.<br> <br> I will appreciate your cooperation in this regard.<br> <br> Thank you.
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MTN South Africa's replyOfficial
26 Jun 2015, 15:36Hello Balrog,
We are sorry for any inconvenience caused and for the delayed response.
According to the information that was carried over from Nashua for your contract, you did an early upgrade with them and choose a Samsung S4 (White). The total hardware fees was R6553.85 and there is still an outstanding balance of R2203.79. This fee is still valid, however we've taken a decision to write off the charge as you are already paying a promo service fee (handset installment) for the new device you chose when you upgrade with us (MTN) on the 3rd of February 2015.
The reference number for the request logged to get the Nashua hardware fees removed is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response.
According to the information that was carried over from Nashua for your contract, you did an early upgrade with them and choose a Samsung S4 (White). The total hardware fees was R6553.85 and there is still an outstanding balance of R2203.79. This fee is still valid, however we've taken a decision to write off the charge as you are already paying a promo service fee (handset installment) for the new device you chose when you upgrade with us (MTN) on the 3rd of February 2015.
The reference number for the request logged to get the Nashua hardware fees removed is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply26 Jun 2015, 15:36
Official
Hello Balrog,
We are sorry for any inconvenience caused and for the delayed response.
According to the information that was carried over from Nashua for your contract, you did an early upgrade with them and choose a Samsung S4 (White). The total hardware fees was R6553.85 and there is still an outstanding balance of R2203.79. This fee is still valid, however we've taken a decision to write off the charge as you are already paying a promo service fee (handset installment) for the new device you chose when you upgrade with us (MTN) on the 3rd of February 2015.
The reference number for the request logged to get the Nashua hardware fees removed is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for any inconvenience caused and for the delayed response.
According to the information that was carried over from Nashua for your contract, you did an early upgrade with them and choose a Samsung S4 (White). The total hardware fees was R6553.85 and there is still an outstanding balance of R2203.79. This fee is still valid, however we've taken a decision to write off the charge as you are already paying a promo service fee (handset installment) for the new device you chose when you upgrade with us (MTN) on the 3rd of February 2015.
The reference number for the request logged to get the Nashua hardware fees removed is REQ:***.
Regards
Tim
MTN Complaints Management Team: REQ:***