TM
Tiyiselani M
1 reviews | Active since Apr 2015
01 Jul 2015, 09:52
Incorrectly billed not happy
Please assist I have been incorrectly billed I have been billed R816 *** I pay R39 on this account R150 is paid by Dimension data and when I call MTN they can't even explain why am is amounting to this amount i am not happy with the service i am getting and also on my *** number i have not received airtime but i am billed for it how come i pay for something i didn't use i will cancel my contract if i don't receive a good service.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
15 Jul 2015, 11:16Hello Tmboweni,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account is being credited with an amount of R150.00 per month. Regarding the bill of R816.00 this was due to the increase data usage. I have sent you a copy of the itemised billing for April and May for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account is being credited with an amount of R150.00 per month. Regarding the bill of R816.00 this was due to the increase data usage. I have sent you a copy of the itemised billing for April and May for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply15 Jul 2015, 11:16
Official
Hello Tmboweni,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account is being credited with an amount of R150.00 per month. Regarding the bill of R816.00 this was due to the increase data usage. I have sent you a copy of the itemised billing for April and May for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records, your account is being credited with an amount of R150.00 per month. Regarding the bill of R816.00 this was due to the increase data usage. I have sent you a copy of the itemised billing for April and May for your perusal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,