1 reviews | Active since Nov 2016
incorrectly billed for the past 6 months and its taking 2 weeks to be resolved
<p>i have been charged for services that have not been stipulated in my contract and been billed for the past 6 months more then what my contract stipulated, i have called the call centres numerous of times in the past week and still this issue as not been resolved, its time consuming to keep on calling and still they come up with excuses, clearly a issue can not take this long to resolve. they where unable to put me through management, always full of excuses.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit of R650.36 (including vat) was passed to your account on 2016-10-25 for the 500MB that was billed on the invoices dated 2016-04-20 to 2016-10-20. The credit was then used to settle the account outstanding balance leaving your account with a credit of R46.35 (including vat).
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that a credit of R650.36 (including vat) was passed to your account on 2016-10-25 for the 500MB that was billed on the invoices dated 2016-04-20 to 2016-10-20. The credit was then used to settle the account outstanding balance leaving your account with a credit of R46.35 (including vat).
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
plese explain to me as to why i have been charged the exact same for the month of october, if you have credited me shouldnt i not be liable for the last insallment? and shouldnt my debit amount be R499 as per my contract? why am i still getting R604 deducted from my account????this is unexceptible.
plese explain to me as to why i have been charged the exact same for the month of october, if you have credited me shouldnt i not be liable for the last insallment? and shouldnt my debit amount be R499 as per my contract? why am i still getting R604 deducted from my account????this is unexceptible.
still waiting for a response!!!
still waiting for a response!!!