AH
Alexander H

1 reviews | Active since Nov 2014

09 Sept 2015, 12:35

Incorrectly billed for international calls

MTN billed me for international calls that cost R1154.78 that I never made. This is from my Samsung tablet which I don't use for calls. I have never made calls or used data on my tablet, I can prove this in my call history, and my monthly statements have been the same since inception. I only ever connect via WiFi. I never authorised international calling. A representative told me that international calling was activated on my account during a \special"on the 6th of July 2015. In September I'm getting billed. I cannot call MTN as when asked for my MTN number the robot voice says it's not a valid number. I'm afraid of receiving more bills like this in future"

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Sept 2015, 12:23
Official
Hello MallixMayne,

Thank you for your post on Hello Peter. Please accept our apology for the Inconvenience caused.

We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.

Kindly note that there is no credit due as these calls were generated from the sim card in the device.

Our teams are working on improving the service delivery going forward.

Kind regards,
Caylin Julius
MTN Complaints Management Team