INCORRECTLY BILLED

THIS IS SECOND REVIEW WITHOUT ASSISTANCE.

I took a contract with MTN last year, deal came with two Huawei P40 lite. At the store(Boulder's), I made it clear with Clement that I don't want an insurance for both phone and he advised that I will only have 30 days should I want to include it. Insurance was advise to be R110. On the first debit order, MTN included insurance on both phones which resulted to being charged more than what I should be paying, then again in February and March and I queried again saying how come they are billing me for insurance that I did not take, when I called their insurance department requesting for a refund (MPHO MMESI) who was very rude on the phone and told me that I need to request an invoice and Insurance waver form which the store stopped using since last. Since the document is not available at the store, the lady rudely told that they can never compensate because their system says I took the phone with insurance whereas at the store there is nothing that states that I took out insurance.

I even went as far as emailing the customer service with no help till to date.