RM
RACHEL M
1 reviews | Active since Oct 2015
02 Oct 2015, 07:23
incorrectly billed due to call center strike
My name is Rachel Mabalane,I've been a Loyal customer to MTN since 2011 when I got my 1St contract. <br> I took out my second Contract in 2013 Sony Experia Z1 which went faulty after 8mths I had it, I took it back to the Alexandra branch where I took the contract, but it was returned from repairs and was informed it won't be fixed as it was liquid damaged! I agued that fact as the phone is Water Resistant. I then took it for repairs elsewhere where I was informed it was the network, which made more sense as the phone couldn't read any similar card, it was fixed!&
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MTN South Africa's replyOfficial
06 Oct 2015, 07:26Hello dramaqueen 2,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the contract expired 23-5-2015. You have called in on the 13-7-2015 to convert the number to pre-paid, the pre-paid function has been done 22-7-2015. As per the notes you have called in on the 1-5-2015 and has been advised of the term date.
The last invoice generated for the account is for the July invoice. The May and June invoice returned unpaid. We do pick up that the SIM card has been used to make calls and internet usage. This is for the July invoice.
The system bill the account in arrears and you do received the data and airtime in advanced, if the SIM card has not been used from 20-6-2015 until 20-7-2015 we would have credited the account for July month. The SIM card has been used.
Please make a payment for R953.20 too clear the account balance.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the contract expired 23-5-2015. You have called in on the 13-7-2015 to convert the number to pre-paid, the pre-paid function has been done 22-7-2015. As per the notes you have called in on the 1-5-2015 and has been advised of the term date.
The last invoice generated for the account is for the July invoice. The May and June invoice returned unpaid. We do pick up that the SIM card has been used to make calls and internet usage. This is for the July invoice.
The system bill the account in arrears and you do received the data and airtime in advanced, if the SIM card has not been used from 20-6-2015 until 20-7-2015 we would have credited the account for July month. The SIM card has been used.
Please make a payment for R953.20 too clear the account balance.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply06 Oct 2015, 07:26
Official
Hello dramaqueen 2,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the contract expired 23-5-2015. You have called in on the 13-7-2015 to convert the number to pre-paid, the pre-paid function has been done 22-7-2015. As per the notes you have called in on the 1-5-2015 and has been advised of the term date.
The last invoice generated for the account is for the July invoice. The May and June invoice returned unpaid. We do pick up that the SIM card has been used to make calls and internet usage. This is for the July invoice.
The system bill the account in arrears and you do received the data and airtime in advanced, if the SIM card has not been used from 20-6-2015 until 20-7-2015 we would have credited the account for July month. The SIM card has been used.
Please make a payment for R953.20 too clear the account balance.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note the contract expired 23-5-2015. You have called in on the 13-7-2015 to convert the number to pre-paid, the pre-paid function has been done 22-7-2015. As per the notes you have called in on the 1-5-2015 and has been advised of the term date.
The last invoice generated for the account is for the July invoice. The May and June invoice returned unpaid. We do pick up that the SIM card has been used to make calls and internet usage. This is for the July invoice.
The system bill the account in arrears and you do received the data and airtime in advanced, if the SIM card has not been used from 20-6-2015 until 20-7-2015 we would have credited the account for July month. The SIM card has been used.
Please make a payment for R953.20 too clear the account balance.
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Kind Regards,
Alice van der Merwe
***