1 reviews | Active since Oct 2015
incorrectly billed due to call center strike
This is a follow up complaint about MTN, on the 06 October 2015 I took my time to go to the Head office in Fairlands,since all the MTN branches I went to said they won't be able to assist me my query will be dealt with at the Head office. A waste of my time that was.<br> I got there &was told to sit by the waiting area, a consultant will be with me. <br> The consultant Siphilelele came to my assistant, but we couldn't go in as he informed me there are only work stations &they where all occupied by the other consultants .He therefore took my details &went to print out my statements from the time I started with the contract. <br> We then both went through the statements together, by the waiting arear, as the explanation I needed was where does the R943 bal come from,as I was Dr May -July 2015, He then explained that, the R409 was outstanding invoices for May to be Dr in July, but the other bal will be Cr to my account. He said he will deal with my account&will give me Feedback by 9/10/15. I still haven't received any feedback from him, when I call his no.***, it's been off ,I sent him an email &he hadn't responded.My credit record is at stake here!<br>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to 'Siphelele Gxaleka to contact and assist you with feedback.
We do pick up that the account has been cancelled and converted to pre-paid. We do pick up that the account has been credited with R255.00, however the account reflect a balance of R 698.20 outstanding.
The contract has expired 23-5-2015. We do pick up that the sim card has been used after the contract expired, we do pick up that the sim card has been used to make calls until 20-7-2015.
Since 20-5-2015 the account has been paid short on the 20-5-2015 the account has been short paid with R808.00, note that the system bill the account in arrears. The payment you have done in the month is for the previous month invoice.
The last invoice generated on the account is for your July invoice this invoice has been credited. The balance outstanding is for the May month not paid + short payment of R255.00 done on the account 1-7-2015 and R11.40 x3 when the debit orders returned unpaid.
R698.20 payment to clear the account balance.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
We have sent the request to 'Siphelele Gxaleka to contact and assist you with feedback.
We do pick up that the account has been cancelled and converted to pre-paid. We do pick up that the account has been credited with R255.00, however the account reflect a balance of R 698.20 outstanding.
The contract has expired 23-5-2015. We do pick up that the sim card has been used after the contract expired, we do pick up that the sim card has been used to make calls until 20-7-2015.
Since 20-5-2015 the account has been paid short on the 20-5-2015 the account has been short paid with R808.00, note that the system bill the account in arrears. The payment you have done in the month is for the previous month invoice.
The last invoice generated on the account is for your July invoice this invoice has been credited. The balance outstanding is for the May month not paid + short payment of R255.00 done on the account 1-7-2015 and R11.40 x3 when the debit orders returned unpaid.
R698.20 payment to clear the account balance.
Kind Regards,
Alice van der Merwe
***