Incorrectly billed and no refunds by MTN
<p>I was given a specific date to cancel my contract, to which I did. And then I was charged early cancellation fees! A huge amount was debited off my account for these fees. I am not liable for these fees as I cancelled at the date advised. I have been back and forth on call centre with many references but no help and no one knows what's going on every time I call. </p> <p>I have been a loyal customer for over 10years and this is how I am treated. </p> <p>I want what is due to me . </p> <p> </p> <p>Very disappointed . MTN is only happy to take money from clients with no customer care. </p> <p> </p>
I really have been shunted from pillar to post for 3 weeks now. I have been throught to retentions already. but still no progress. i feel this is a way for MTN to exhaust their clients, so that they eventually give up on fighting for their money.
every time i have spoken to an operator they tell me in "48 hours" it will be sorted out etc etc etc.
Its been 3 WEEKS!
I need some concrete time frame here. I expect no less as i have been EXTREMELY patient with you guys.
I really have been shunted from pillar to post for 3 weeks now. I have been throught to retentions already. but still no progress. i feel this is a way for MTN to exhaust their clients, so that they eventually give up on fighting for their money.
every time i have spoken to an operator they tell me in "48 hours" it will be sorted out etc etc etc.
Its been 3 WEEKS!
I need some concrete time frame here. I expect no less as i have been EXTREMELY patient with you guys.