Incorrectly billed

On the 04th of December 2022 I upgraded my *** which was due for an upgrade and migrated my data contract which is on *** to a black friday deal.

Came month end I was debited an extra amount of R 336. I tried calling the customer service to query why I was charged R 336 that was stated as Early termination charges and I did not cancel any contract. I was sent from pillar to post, was given ref numbers that were later closed. Upon querying why the 01st ref was closed , I was told its because the issue was escalated to billing instead of Retention. I was informed that a new query was going to be logged with the Retentions and they will contact me. To date I have not received feedback, I called the Retention department the other day where still my query was not resolved as the agent transferred my call to the other department that dealt with deliveries (call avoidance). My query was also directed to the Mtn complaints department however I have since not received feedback and its almost another month end. I have been an MTN customer from 2005 which I can say since MTN has franchised its stores the service is horrible.

To make matters worse I cancelled my *** contract and migrated the number to prepaid around Oct/ Nov 2021 to my surprise the number stopped working. I paid for a sim swap at MTN Dobsonville and the number only worked 1 day and stopped working again.

This is not the MTN I joined 15 years ago or are we supposed to feel the unhappiness within the MTN employees since they have franchised.