INCORRECTLY BILLED
<p>I received an sms stating that my account is in arrears. I don't understand why, as I made payment early December already. I called the call centre on 808 today and I was told to call ********** 667. I called the number and held on for 15 minutes, no answer. I called again after some time and held on for 23 minutes before anyone could pick up. Eventually, someone answered, only to put me back in the queue again, without speaking to me! Now, the sms warns that my service will be suspended if I don't pay this R69 odd, that I'm in the dark about. I have 2 contracts. One R129 and the other, R79 per month, so I'd like to know why exactly my account is in arrears! </p>
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MTN South Africa's replyOfficial
09 Jan 2017, 10:55Good day Xolisile,
Thank you for your post on Hello Peter. Please accept our apology for the delayed response and the inconvenience caused.
Kindly note the amount paid of R208 was short, the amount due before payment was made was R277.36. This means there is still an outstanding balance of R 69.36 on your account.
We have picked up the amount charged per invoice for cell number *** is R 114.00 and a billing query has been logged for further investigation, the reference number for this is REQ:***.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
MTN South Africa's reply09 Jan 2017, 10:55
Official
Good day Xolisile,
Thank you for your post on Hello Peter. Please accept our apology for the delayed response and the inconvenience caused.
Kindly note the amount paid of R208 was short, the amount due before payment was made was R277.36. This means there is still an outstanding balance of R 69.36 on your account.
We have picked up the amount charged per invoice for cell number *** is R 114.00 and a billing query has been logged for further investigation, the reference number for this is REQ:***.
We trust that you find the above in order.
Please do not hesitate to contact us for further assistance.
Kind regards,
Caylin Julius
MTN Complaints Management Team
REQ:***
Best regards,
's updateReviewer Update
29 Jan 2017, 13:56It has been two weeks and I haven't had a response regarding this "Billing Query". Nobody has bothered to call me, or send me any sort of response and resolution.
's update29 Jan 2017, 13:56
Reviewer Update
It has been two weeks and I haven't had a response regarding this "Billing Query". Nobody has bothered to call me, or send me any sort of response and resolution.