INCORRECTLY BILLED

Item: MTN South Africa
Rating: 2
Author: Mamakgetha M

I CANCELLED MY CONTRACT DURING MAY 2015 DUE TO NO NETWORK COVERAGE BUT WAS CHARGED FOR THAT MONTH AND WAS ALSO CHARGED FOR THE FOLLOWING MONTH OF JUNE IRRESPECTIVE OF THE CANCELLED CONTRACT. CURRENTLY MY CREDIT RATING IS AFFECTED BY THOSE AMOUNTS THAT I REFUSED TO PAY BECAUSE I DIDN'T USE THEIR SERVICES AND HAD CANCELLED THE CONTRACT.

Helpful (0)

Replies (1)

MTN South Africa's replyOfficial

26 Feb 2016, 13:00

Hello Mamakgetha,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Retentions department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

Best regards,

MTN South Africa's reply26 Feb 2016, 13:00

Official

Best regards,

INCORRECTLY BILLED

About

Community

Businesses

Follow Us