FR
Francois R
1 reviews | Active since May 2015
28 May 2015, 10:00
Incorrect work and poor service
I upgraded my contract at Mtn as always very helpful to get business but after a few days got a mgs sayings my service is now being suspended...after querying it at the store the assistant reinhard apparently didn't set a usage limit and now I'm being billed for incorrect work from mtn's side...I've been without service from the 6th of may and no one in the potchefstroom area to assist me regarding this issue and the blame goes from one to the other...really pathetic how you as a customer have to run around emailing the person and getting no response at all...I don't think I'm the only person with this issue as I think it's a new trend mtn discovered...<br> <br> Awaiting your response
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MTN South Africa's replyOfficial
04 Jun 2015, 11:56Hello Dutchie_5,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert you to with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert you to with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 11:56
Official
Hello Dutchie_5,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert you to with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the relevant management team for urgent attention. They will investigate and revert you to with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,