1 reviews | Active since Feb 2013
Incorrect warranty information on Samsung Note 4
I purchased a Samsung Note 4 last year from MTN Durbanville in January 2015. This was my second contract Samsung device from this store and I know the sales rep personally. After numerous attempts trying to get a hold of Charl Swartz I sent him an email on the 2nd of October 2015 highlighting my problems with the battery life which I had discussed with him in person after visiting the shop as a reminder.<br> <br> I sent him follow up emails which he never concluded on. I eventually went to the store again to be told the battery was covered for 6 months. On Sunday 21-01-2016 I went to the Samsung store at Canal Walk to buy a battery and was horrified to find out after speaking to both Matthew and Eric that the original battery is covered for a year. I had gone to buy a replacement battery and they were out of stock.<br> <br> I believe MTN should obtain an original battery for me and replace the defective one even though the phone is now 1 month out of warranty. I have all the correspondence to back up my claim and can forward this to you should it be necessary. I have also sent an email to MTN and have had very poor luck with their call centre.<br> <br> My email is [Email Removed]
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of the MTN store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of the MTN store for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Zukiswa
REQ:***
