Incorrect Upgrade - Useless Call Centre

<p>In February (9th to be exact), I phoned MTN to cancel my Tablet. I then confirmed that my phone needs to remain on a month to month contract so that I can upgrade when I choose to do so (seeing as I was still happy with my phone).</p> <p>My phone's battery is now starting to act up, so I wanted to go and upgrade on Saturday (10/12/2016), but in trying to do so their systems blocked me. The person in store told me that I was upgraded on the 9th of February to a SIM only contract which is not what I requested at all. I was then told that I need to get a hold of the recording of the conversation between the agent who took my call (From Velociti MTN) so that they can confirm that I didn't ask for a SIM only 24 month contract. </p> <p>In trying to do this I spent 2+hours yesterday MTN Direct ( ********** ) and Velociti (011 912 300 - got this number from MTN direct AND ********** - This number always has a busy tone and you can't get through)</p> <p>In dealing with both these entities, no one was able to assist me. Rather than getting assistance with the matter I get patronised by a ****y call centre agent trying to explain to me that there are different departments within MTN (Direct vs Velociti, etc). I know very well how the MTN company structure (albeit the worst structure in the world) works. The problem here is that NO ONE can assist me. I was bounced between departments, then drop from calls, then told to phone other people. After the 4th attempt at getting answers from the Velociti head office (011 912 300 - which I got from MTN Direct) I spoke to an extremely rude switchboard person telling me that I am at the wrong place and that I shouldn't phone them and then yet again redirected to MTN Direct. </p> <p>So all I want is to get a hold of that damn recording to prove that I didn't request a 24 month SIM only contract and that I should be on a month to month contract. This all so that I can upgrade (which will give MTN MORE MONEY!!) to a new flagship phone.</p> <p>I have been with MTN for more than 10 years and this is the level of service I receive. It is utterly pethitic. So I suggest that MTN gets their act together and pulls their partners (velociti) inline or they will see the largest smear campaign that I will personally spearhead. </p> <p>- Chris</p>