AS
Anwar S
1 reviews | Active since Jul 2011
14 Dec 2017, 08:22
Incorrect upgrade returned
I returned my upgrade phone to my closest MTN outlet within 7 days after receiving it because it wasn't the 2017 model I was promised.
This was the 6TH OF OCTOBER. The Mtn store in Tygervalley confirmed That the phone was collected and returned to Mtn direct.
Since then I've called multiple times and the person who did the upgrade, Devashin, has assured me many times that he will call me back after they have confirmed that the phone is back in the warehouse.
I called them +/-12 times I keep calling and he keeps saying he will call me back and never does.
This is very frustrating
Please Help!
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Replies (2)
MTN South Africa's replyOfficial
19 Dec 2017, 06:54Good day Anwar,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply19 Dec 2017, 06:54
Official
Good day Anwar,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
AS
Anwar S's updateReviewer Update
15 Jan 2018, 13:59After a call last year. Still nothing is happening. Why is this taking so long?
AS
Anwar S's update15 Jan 2018, 13:59
Reviewer Update
After a call last year. Still nothing is happening. Why is this taking so long?