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Nobuhle N

1 reviews | Active since Apr 2011

16 Feb 2024, 11:38

Incorrect Upgrade info

Good day,

I received a call on the 20th of January 2024 to upgrade my cellphone contract and I agreed to the upgrade based on what was sold for me on that call.

The lady said I will get 30gis day and 30 gigs night. Now I see on the app that this is not the case. I only get 10 anytime gigs that last up to March and the the other 20 expires only 8 days after I received the data. That also applies for the night data. This was never discussed with me on that call. If it was I was never gong to upgrade because I never neededthe upgrade anyway.

I would like to either cancel this upgrade or be given what was sold to me on that call.

Even my monthly debit has gone up by close to R300 instead of goin down becse the new upgrade was less that what I was paying.

Please assist and fix this before my debit order goes off this month.

I’m really not happy about this.

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