BB
Belinda B
1 reviews | Active since Mar 2012
18 Dec 2016, 10:02
Incorrect upgrade
<p>I upgraded last week but was put on the incorrect package. I have made 3 attempts to have this corrected but nothing has been done. Tomorrow is the last day left to change my package but MTN has not been willing to help me and after tomorrow I will probably just be told it is too late...due to MTN's delays and terrible service. PLEASE CHANGE MY PACKAGE!!!!!</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 Dec 2016, 19:58Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the package for the mobile number 083****215 was migrated from MTN Anytime 100 TopUp to My MTNChoice 50 minutes on 2016-12-19.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply27 Dec 2016, 19:58
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the package for the mobile number 083****215 was migrated from MTN Anytime 100 TopUp to My MTNChoice 50 minutes on 2016-12-19.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,