Incorrect service for 4 months
<p>Upgraded my daughters contract and transferred the contract from my name into her name. This excercise started in Dec 2016. Now the contract is finally transferred but the billing is still incorrect!! The call centre blames Greenstone Mall branch and the branch blames Mtn. No one takes resposibility for this. Pinky Dlava at the branch ignores my emails and the branch never answers a phone call. The wonderful call centre has no clue and the billing department puts me on hold for 15 minutes at a time and then puts me back into the queque of the call centre. </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the package on the number *** is still on R399 package however the first invoice after the change of ownership is always higher because of the pro-rata fee on the subscription fee as well as the Customer swap charge. Please be advised that these are the standard once off charges, from next month going forward she will only be charged the normal subscription fee of R399.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the package on the number *** is still on R399 package however the first invoice after the change of ownership is always higher because of the pro-rata fee on the subscription fee as well as the Customer swap charge. Please be advised that these are the standard once off charges, from next month going forward she will only be charged the normal subscription fee of R399.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good day Itumeleng, thank you for your reply. Can you please forward me or my daughter a breakdown of these charges? My email *** or ***.
Thank you
Good day Itumeleng, thank you for your reply. Can you please forward me or my daughter a breakdown of these charges? My email *** or ***.
Thank you