LL
Lee L
1 reviews | Active since Dec 2014
28 Nov 2017, 12:18
Incorrect reply after initial review
After making several calls to MTN about not receiving our promotional data as per our new contract and accumulating reference numbers and getting told its been escalated and that we would receive feedback but never receive a single call I wrote a Hellopeter review and eventually got some feedback from Alice Van Der Merwe. However it was on then incorrect number and I immediately responded indicating that. I then received an e-mail saying its been escalated again and I'll get a call. What a laugh.
We went in on 23 August and this has still not been resolved. Worse service i have ever encountered.
I've sent the contract to Carl Conjo as initially requested. He confirmed we should have received the data. I've also dealt with Zanele and Anna in the call centre. Thobekile Khuzwayo sent me the last e-mail. Some of my reference numbers include 1- ********** 37605 / 1- ********** 29 / 1- ********** 6974 / ********** 0. There are more.
Helpful (0)
Replies (1)0
Replies (1)LL
Lee L's updateReviewer Update
29 Nov 2017, 15:25Thank you for the feedback BUT IT'S STILL INCORRECT.
Please take the time to actually listen to my problem. I will try to be as clear as possible:
My wide took out a MTN contract on her old Telkom mobile number of ********** 996. A Samsung J5. Included in the contract was your 10 gig LTE promo for 3 months. This, as well as improved coverage, made us decide to go with MTN with our purchase of a tablet. We went into MTN Cradlestone Mall and took out a contract on a Samsung Tab E promo that you ran at that time. I believe the exact date was 23 August or so, but I am sure you can verify that on your system.
The sales consultant on the day assured us that the tablet also came with the promotional data and it also appeared in your print advertising brochure that we had.
However we never received the 30 gig promo data. Just the 500mb which came standard with the contract.
We called your 808 number several times over the next few weeks and kept getting reference numbers and assurances that the matter has been escalated and feedback will be forthcoming. We NEVER received any feedback. Had to keep phoning. Eventually I demanded more action. I spoke to Carl Conjo who asked us to send the contract. Irked me a bit that I had to send you the contract but I did as requested. On email it was confirmed that the issue will be resolved quickly. It was not and again no one bothered coming back to us. More reference numbers came with no solution.
Thus I went the hellopeter route. We got an answer that the data was actually received but they were working on the original contract that my wife took out. The ********** 996 number. THAT WAS NOT OUR QUERY.
Your response to my original post here indicated the matter has been escalated. Shockingly we have just received a sms on another sim that our data that we already had on that device was deleted???? and the 10 gig promo data loaded. This is completely incorrect and is making me furious now. You have loaded the promo data on the wrong sim. And removed our normal data that we pay for.
Simply - we want our 30 gig promo data on the Samsung Tablet E. The number is ********** 828.
A check up on your system will clearly show the different devices and numbers and data loaded.
Please can you come back with accurate information. Not reference numbers that lead into a black hole.
I can supply more info if needed or even better call me on ********** 521
LL
Lee L's update29 Nov 2017, 15:25
Reviewer Update
Thank you for the feedback BUT IT'S STILL INCORRECT.
Please take the time to actually listen to my problem. I will try to be as clear as possible:
My wide took out a MTN contract on her old Telkom mobile number of ********** 996. A Samsung J5. Included in the contract was your 10 gig LTE promo for 3 months. This, as well as improved coverage, made us decide to go with MTN with our purchase of a tablet. We went into MTN Cradlestone Mall and took out a contract on a Samsung Tab E promo that you ran at that time. I believe the exact date was 23 August or so, but I am sure you can verify that on your system.
The sales consultant on the day assured us that the tablet also came with the promotional data and it also appeared in your print advertising brochure that we had.
However we never received the 30 gig promo data. Just the 500mb which came standard with the contract.
We called your 808 number several times over the next few weeks and kept getting reference numbers and assurances that the matter has been escalated and feedback will be forthcoming. We NEVER received any feedback. Had to keep phoning. Eventually I demanded more action. I spoke to Carl Conjo who asked us to send the contract. Irked me a bit that I had to send you the contract but I did as requested. On email it was confirmed that the issue will be resolved quickly. It was not and again no one bothered coming back to us. More reference numbers came with no solution.
Thus I went the hellopeter route. We got an answer that the data was actually received but they were working on the original contract that my wife took out. The ********** 996 number. THAT WAS NOT OUR QUERY.
Your response to my original post here indicated the matter has been escalated. Shockingly we have just received a sms on another sim that our data that we already had on that device was deleted???? and the 10 gig promo data loaded. This is completely incorrect and is making me furious now. You have loaded the promo data on the wrong sim. And removed our normal data that we pay for.
Simply - we want our 30 gig promo data on the Samsung Tablet E. The number is ********** 828.
A check up on your system will clearly show the different devices and numbers and data loaded.
Please can you come back with accurate information. Not reference numbers that lead into a black hole.
I can supply more info if needed or even better call me on ********** 521