Incorrect rates charged & Appalling Service!!

Good day<br> <br> I have been trying to log calls for almost 3 days now using the numbers 808 & *** and every time i keep being told to call again or we cannot assist now because of system updates. Today i was put on hold for 20 minutes and when the system gave me the option to ring back i did press '2' to ring back but the lady (Karabo) who was assisting only said due to non response she is dropping the call. I feel i am being treated like an idiot now.<br> <br> My issue is that 2 days ago and yesterday i purchased international bundles for R30.00. The rate for the calls as advertised is R1.99 but it seems i'm being charged more than that for my international calls. 2 days ago after purchasing the bundle, i made 4 calls, 1 was 15 seconds, the second was 16 seconds and the other 2 were just over a minute each but on attempt to make a 5th call the airtime was gone.<br> <br> The same has happened with the bundle i purchased yesterday - this is not the first time this has happened.<br> <br> The frustrating thing is that when trying to get clarity and assistance via the customer services numbers no one seems to be willing or is prepared to help. Its ridiculous that i make more than 5 calls to the call centre but