Incorrect Provision - PostPaid

I have been having issues with MtN since my upgrade in June/July. I am supposed to be provisioned with 14GB anytime and 14GB nighttime and 100 minutes for 199. I have called them and emailed them to advise that I keep being provisioned wrong, I even told them they charged me wrong which was 119. If they’re not removing my minutes they remove my data. I have spoken to Themba Mngomezulu, Mbuso Nobatana, Pascaline Mo***eng, Zanele Mhlongo, Zanele Sithole, Caitlin Morris, Ncamisile Shange and several managers which I don’t even remember the names of. Most recently I spoke to someone called Anele, the call lasted for 37 min from 18:58 bare in mind before that I had already called 5 times as the previous call was 29 min and that girl transferred me to a voicemail. The service is absolutely ********** from MTN. There was also a person called *****gwa which I emailed all my proof and I received no response. On the 16.09.2024 I had 16GB of data and on the 17.09.2024 I had 5.89GB of data. Please also note there was several people messing on my account adding and removing things. I have proof of all of this. They’re trying to tell me I used 11GB of data in less than 24Hrs but I have unlimited fibre in my home. The more I tried explaining the more rude the agents became. The only person who seemed helpful at the time of our call was Zanele Sithole, but even then my issue was not sorted I was fooled by the excellent service.

I want to leave MtN and go to a company that will do what they say and not remain with a company who doesn’t even communicate with each other.