INCORRECT PROMOTION PRICES AND UNFAIR TREATMENT

MTN Durban North store advertised the Samsung S22 ultra for R949 X 24 months. I went in store on the 24 Nov 2022 and the consultant advised that the deal is until the 30 November 2022. on the 26 November 2022 I went with all the documents required . When i entered the manager (Alaiya Chetty ) asked what i was looking for and showed her the promotion that was advertised in the store. She looked at the advert and advised that she will double check. She didn't get back to me so I assumed everything was fine and when the consultant was available and provided my documents and advised which promotion I wanted. She couldn't find it on the system and raised it with Alaiya. i waited for 2 hours as they advised the she was on a call with ICASA and they couldnt do anything but needed to wait for her. After just under 2 hours my husband called the store number and Alaiya picked up the call. If she could take calls how could she have been on a call with ICASA as well. This is pathethic customer experience and no one should be treated this way especially if I was going to give MTN business . She total ignored me when she knew that the promotion advertised was incorrect and didn't bother. there was other customers going in the office which clearly she was assisting. After the call from my husband she came out advising that she spoke to the regional manager and they could not give me the deal as MTN has cover that covers them for incorrect advertising. I looked at this deal due to it being the best when i researched as Telkom had an deal closer to this but R200 more . Due to MTN's mis advertising I lost out on the Telkom deal as well. MTN don't care about the consumers. what is concerning is that the regional manager knows that MTN is being covered for incorrect advertising they are treating consumers in this way. it is really sad and disappointing that individuals are being put through this especially with managers that dont care and have disrespect for people. They lie and hide behind doors due to their negligence - as a store manger Alaiya should have checked and know what promotions are being advertised . MTN has done this to many people that have complained and they have honored the deals that was advertised. I would like to see what they do for me.