CR
Clyde R
1 reviews | Active since May 2014
04 Jun 2018, 10:21
Incorrect pricing
In April 2018 I took a data contract for R89 PM which I get 4GB day and 4GB night on a 2GB package special.
Problem: I am being billed R121.93 PM excluding VAT which is incorrect, this information is on my invoice clearly. I can send copies of the contract and invoice to the person who is attending to my query.
Resolution: correct my pricing to R89 PM, make sure I will be receiving the correct data going forward as per the special and adjust the invoice for last month so I can make a payment which is overdue.
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MTN South Africa's replyOfficial
06 Jun 2018, 13:31Thank you for your post and for bringing the matter to our attention.
You are correct in saying your monthly subscription is R89.00 per month on the *** contract line , however your billing cycle runs from the 13th to the 13th of the following month. Your contract activation was on the 18th which is the middle of your cycle hence you were billed prorate plus full months subs. going forward it will be the R89.00 .
Again on the same moth you loaded data bundle using self service R43.91 excluding vat + 15% R6.59 =R50.50.
Warm regards,
Eunice
Complaints.
Best regards,
MTN South Africa's reply06 Jun 2018, 13:31
Official
Thank you for your post and for bringing the matter to our attention.
You are correct in saying your monthly subscription is R89.00 per month on the *** contract line , however your billing cycle runs from the 13th to the 13th of the following month. Your contract activation was on the 18th which is the middle of your cycle hence you were billed prorate plus full months subs. going forward it will be the R89.00 .
Again on the same moth you loaded data bundle using self service R43.91 excluding vat + 15% R6.59 =R50.50.
Warm regards,
Eunice
Complaints.
Best regards,