YK
Yaseen K

1 reviews | Active since Apr 2015

15 Apr 2015, 11:25

Incorrect phone delivered

I have attempted to upgrade my contract on 2 occasions in the past week to an MTN Mychoice 100 with Samsung Galaxy S6 edge. On the first occasion at the 3 Simmonds Street Branch, the contract upgrade was done but upon opening the box, the phone was an s6 and not an s6 edge. This contract upgrade was subsequently cancelled.<br> <br> I was then contacted by MTN Direct on Friday last week (since I had pre-ordered) and requested again a galaxy S6 edge on an MTN Mychoice 100 contract. Yesterday I was delivered a galaxy s6 (not the s6 edge as ordered) and see that my contract is now a Mychoice 200 which I did not order.<br> <br> I have tried contacting the 808 number as well as MTN direct but gave up after waiting for over 20 minutes on the line in both cases.<br> <br> Please could I be moved to the correct contract with the correct handset that I have requested by close of business.<br> <br> If delivery of the correct phone and the correct contract cannot be done by tomorrow, please may I request that all my contracts with MTN are cancelled and that I am moved to prepaid to facilitate porting to another network.<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Apr 2015, 16:03
Official
Hello Karb,

Thank you for taking the time to raise your concerns with MTN.

Please accept our apologies for any inconvenience caused as a result of the breakdown in service delivery.

We see from our systems that you account has been credited with the cancelled upgrade fee as well as the difference in subscription fees, and that *** has been migrated to prepaid.

Regards
Mary
REQ:***