Incorrect package on upgrade

On the 8th April I phoned your upgrades department to upgrade my & my wife's packages. I spoke to Kgabo Molokomme who did the upgrade but totally messed up the requirement. I requested that my handset be upgraded to an iPhone 6 on your R499-00 special which included the MyMTN Choice 100 package, 200 SMS's and 500 MB data. My wife's handset was to be the BlackBerry Q20 (Classic), also on the MyMTN Choice 100 package with 200 SMS's and 300 MB data @ R369-00. The MSISDN numbers are *** & *** for my and my wife's phones respectively. I received the new handsets on Friday the 10th April and did the SIM swops to the new Nano SIM's on Monday the 13th April. Once the SIM's were activated we discovered that the package that had been activated on my number ***) was the MyMTN Choice 100 Top-up which I definitely did not request, with no SMS's or any data. In the meantime my wife's phone did have the correct airtime plus the 200 SMS's but 800 MB data. So it seems my 500 MB of data got loaded onto her phone i.s.o mine. On realizing the problem I contacted Customer Care on Tues. the 14th April and explained the problem to them. I was given reference number ***.