1 reviews | Active since Oct 2014
incorrect package loaded by MTN direct
i subscribed for a 50 gig 2 year contract for R199 per month via MTN direct telephonically. MTN loaded the incorrect contract / package and i am only receiving 2 gig per month instead of 50 gig. i have phoned customer service, MTNdirect, MTNhead office no one seems to be able to assist me. MTN's customer service is pathetic to say the least! Can someone senior from MTN please contact me to rectify this error ASAP.
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The copy of the contract signed with MTN Direct do not state the 50GB.
We have sent the request to the sales agent Naydene Emanuel to contact you and assist with feedback.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The copy of the contract signed with MTN Direct do not state the 50GB.
We have sent the request to the sales agent Naydene Emanuel to contact you and assist with feedback.
Kind Regards,
Alice van der Merwe
Best regards,