MM
Mpho M
1 reviews | Active since Jun 2013
04 Mar 2016, 08:42
Incorrect package amount debited
I have two contracts which I took last year on 28/04/2015 and 29/04/2015 respectively. One is MTNChoice 2GB@309 and the other is MTNCHOICER100@R269. Since the start of these two contracts, you have been debiting an amount of R329 instead of R309 for the one contract. Why are you overcharging me R20? For the other contract, one of your employees, decided to change my package on 10 February 2016 WITHOUT MY CONSENT OR REQUEST, from MTNCHOICE100 to MTNChoice Flexi(110), as I was informed yesterday by one of your call centre agents (Ref ***). Why did this person change my package? Now my invoice reflects that this month I will now pay R279 as opposed to the usual R269 I signed for. Due to this ********** package switch, I subsequently lost my last 100MB of data which was due to me on 25 February 2016, which I never got from a long term 6 x months data bundle which I purchased last year on 25 September 2015. I WANT my data. Can you please switch me back to the original package I signed for, and MAKE SURE I DO NOT LOSE my NEW long term 6x months data bundle which I purchased on 02 MARCH 2016. Also, I DEMAND all the R20s you have been *****ing from me from last year. SORT THIS NOW!
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MTN South Africa's replyOfficial
04 Mar 2016, 09:49Hello Mac.M,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the migration to be reversed back to the old package. Regarding the extra R20 you are paying on the Data line, please be advised that we had a general increase in the service fees last year May which affected all our clients including existing contracts.
We need you to send us the copy of your contract thou so we can investigate if the package loaded on our system is incorrect then we can correct it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the migration to be reversed back to the old package. Regarding the extra R20 you are paying on the Data line, please be advised that we had a general increase in the service fees last year May which affected all our clients including existing contracts.
We need you to send us the copy of your contract thou so we can investigate if the package loaded on our system is incorrect then we can correct it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
MTN South Africa's reply04 Mar 2016, 09:49
Official
Hello Mac.M,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the migration to be reversed back to the old package. Regarding the extra R20 you are paying on the Data line, please be advised that we had a general increase in the service fees last year May which affected all our clients including existing contracts.
We need you to send us the copy of your contract thou so we can investigate if the package loaded on our system is incorrect then we can correct it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have sent a request for the migration to be reversed back to the old package. Regarding the extra R20 you are paying on the Data line, please be advised that we had a general increase in the service fees last year May which affected all our clients including existing contracts.
We need you to send us the copy of your contract thou so we can investigate if the package loaded on our system is incorrect then we can correct it.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,