1 reviews | Active since May 2016
Incorrect package.
<p>I upgraded my contract in february 2016. My new package supposed to include 200mins/300sms/500mb. I am only receiving the minutes. I called 808 and they said call *** and vice versa bot gave conflicting ideas on how to resolve. I even went to a MTN store and they said call the call center. </p> <p> </p> <p>After numerous failed attempts to rectiofy this, i now have to resort this. Please can this be rectified asap.</p> <p> </p> <p> </p>
Good Day Akhilesh Nundlal,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Akhilesh Nundlal,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that without your ID number, Cellphone number in question or MTN account number we are unable to access the account in question and as a result we are unable to assist.Please provide us with these details.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Hi,
Please see details below :
ID No: ********** 118080
Cellphone: ********** 632
Account No:A476631
Hi,
Please see details below :
ID No: ********** 118080
Cellphone: ********** 632
Account No:A476631