SS
Siegfried S
1 reviews | Active since Jul 2011
12 Jan 2016, 14:36
Incorrect number migration
On 1 Sept 2015, I contacted 808 to migrate my contract, ***. MTN then converted my number to a PAYG and not the contract I requested. I have now been battling with MTN Direct since then for them to fix the mistake, but the last response I had, \Our technicians can't find your number on our system so we can't help you."<br> <br> I want my number back on the contract as it was before MTN made the mistake. <br> <br> More references: 10 Nov - ***"
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MTN South Africa's replyOfficial
15 Jan 2016, 07:50Hello ziggy123,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this cell phone number 08*****391 is on contract when I check on the system.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this cell phone number 08*****391 is on contract when I check on the system.
Kind Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply15 Jan 2016, 07:50
Official
Hello ziggy123,
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this cell phone number 08*****391 is on contract when I check on the system.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that this cell phone number 08*****391 is on contract when I check on the system.
Kind Regards
Nompumelelo
REQ:***
Best regards,