1 reviews | Active since Dec 2015
Incorrect Nature of Billing
May 2015 I was incorrectly debited for about R4000, when I queried I was told it was data usage charges but I have a data bundle included in my monthly subscription and this has not been depleted nor used and had been carrying over month to month. End of May 2015 MTN suspended the contract as they said the account is too high. In June 2015 the suspension of the contract was removed without my knowledge and again the account was billed a high amount of R3500 while it supposed to have been suspended. When I queried about the matter MTN it was data usage yet I had not used the phone. At the beginning of July 2015 I made an agreement with MTN to suspend the phone completely. End of July 2015 I had been billed for data usage for R1700 while the phone had been suspended. When I requested for statements all the statements reflected different amounts that do not correspond from month to month. In October 2015 I received two statements the first reflected that I owe R0.00 and the second reflected an amount of R6403.02<br> In November 2015 I received a statement reflecting that I owe R6771.02<br> I did report all this as I had suspected ***** on my MTN account. I still did not get feedback.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The payment for R12 666.32 has been received and will be allocated to the account.
Cell *** is billed higher due to the line on open 500MB package and the 500MB has been used up the sim card has been used further for internet usage and the account billed for this usage.
The request has been sent to the legal department to remove the account from legal status and to active the 2 lines. Please note that once the lines has been activated visit any MTN store and ask them to assist you with the migration from Broadband 500 open package to Broadband 500 Top up for the account not to be billed after you have used up the 500MB.
This line has been suspended from June month due to the debit orders returned unpaid. The billing department has validate the charges. Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
The payment for R12 666.32 has been received and will be allocated to the account.
Cell *** is billed higher due to the line on open 500MB package and the 500MB has been used up the sim card has been used further for internet usage and the account billed for this usage.
The request has been sent to the legal department to remove the account from legal status and to active the 2 lines. Please note that once the lines has been activated visit any MTN store and ask them to assist you with the migration from Broadband 500 open package to Broadband 500 Top up for the account not to be billed after you have used up the 500MB.
This line has been suspended from June month due to the debit orders returned unpaid. The billing department has validate the charges. Please note that all data charges are valid as per ITB, this is a result as per live testing done. Charges vs. usage are valid.
N.B. please note that the increase in charges is due the price increase as of the 01/04/2015. Client is now billed R0.99 incl vat per mb OOB. Kindly note that LTE(4G) uses up to 8x more.