Incorrect MTN Upgrade - failure to resolve

Upgraded my contract on 09.06.21. Upgrade was incorrectly processed and wrong devices delivered. Advised my MTN customer care to return to a store, which was done on day of delivery on 14.06.21. I have contacted MTN several times daily since to have the contract cancelled and correct upgrade done but to this day 06.07.21 I sit on an upgraded line with no devices.

No one at MTN knows what to do, is willing to assist or take responsibility. Every consultant has a different story and says its this department or that department and they have sent an email but still not an return email, call or SMS.

Such disgusted service, *********** staff and organisation. Don't waste your time with MTN contracts.