Incorrect MTN contracts / no statements received

I renewed 3 of our company MTN contracts (previously with Nashua) in February. I requested that the one contract be upgraded and the other downgraded to Top-ups. The third contract I opted for is the unlimited besides roaming. The requested contracts have not been implemented as there are no limits on these accounts. I have tried since 21 April to phone, email and even went to the MTN dealer that did the contracts and to date I have had no response. I cannot get through on the phone and I cannot register on-line.<br> <br> Secondly, I have had no correspondence at all from MTN since upgrading, therefore have no contracts do not receive the monthly statements which I have repeatedly asked MTN to send me. The March statement was however emailed to me (the only feed back I have had from MTN) and subsequently nothing.<br> <br> I am very disappointed with MTN - I (in my private capacity) have been with MTN since the inception of cell phones and have had the same number since the very beginning. I have always been very satisfied until now. Nashua was wonderful but since the take over by MTN my view of the service has been severely tarnished. <br> <br> Barbara Biccard