1 reviews | Active since Aug 2018
Incorrect Monthly Subscription fee being charged
I have been a customer with MTN for many years, Paying my bill clockwise without any problems, even having a credit on my account, Until now, I upgraded my cell phone contract, Doing a sim only deal, with MTN direct, The deal offered was still on a Black Friday type deal, and It would only have a Subscription fee of R199,00 per month, However, That is not the case, I have been charged R615,00 per month, That's R416,00 per month more than what was agreed with at the upgrade, I have contacted MTN, They confirm that the Subscription should be R199,00, But, As soon as I ask why am I being charged R615,00, Knowing that I do not have any outside Subscription's on my account, and That I be refunded for the additional funds that were charged, I get the excuse that their system has just gone OFF-LINE, I need to phone back in 30/45 minutes, Then, I phone back, just to get the same message, Their system is OFF-LINE, I need to phone back, So, MTN, When will your system be back online? When can my problem be resolved? When can I expect a refund on over charged monies paid on my account? As up to now, it's in excess of R1245,00 that needs to be refunded, Can you please get back to me as soon as possible.
As on my review written on the 23rd June 2022, I was being charged additional amounts on my MTN account which I never asked for,
The said charges are a 2 Gigabyte data bundle and a 100 min bundle,
They never put the request through and I have to pay that same additional charges again,
I contacted MTN Retention's department, Spoke to Paul, which was very friendly and helpful, and he ascertained that MTN SECUNDA MALL NEVER PROCESSED THE REQUEST,
He contacted them to find out what's going on, and the Jemina said that she will get it done,
When asked who's going to pay for these additional charges, no answer,
When will this be sorted out? and Who is going to pay for these additional charges on bundles that I never asked for?
Can somebody please get back to me.
As on my review written on the 23rd June 2022, I was being charged additional amounts on my MTN account which I never asked for,
The said charges are a 2 Gigabyte data bundle and a 100 min bundle,
They never put the request through and I have to pay that same additional charges again,
I contacted MTN Retention's department, Spoke to Paul, which was very friendly and helpful, and he ascertained that MTN SECUNDA MALL NEVER PROCESSED THE REQUEST,
He contacted them to find out what's going on, and the Jemina said that she will get it done,
When asked who's going to pay for these additional charges, no answer,
When will this be sorted out? and Who is going to pay for these additional charges on bundles that I never asked for?
Can somebody please get back to me.