Incorrect monthly statements

In December I signed up for a new data contract with Mtn during Mtn’s Double your data promotion. Under the contract I am supposed to receive 30 Gb day and 30 Gb of night time data per month. And because of the promotion, I am supposed to receive another 30 Gb day and 30 Gb night time data free for the duration of the contract.

The contract amount that I should be paying per month is R750 including the WiFi modem. For the last two months (December and January) though Mtn has charged me R1598 per month. When I queried this with the consultant that I signed the contract with, I was told that the error occurred because Mtn hadn’t yet loaded the discounts in the system. Once they were loaded, Mtn will refund me the extra amount of money that they have been charging me per month. This still hasn’t happened.

I’ve just received my February bill and it’s still saying that Mtn will debit an amount of R1598 off my bank account. So the issue still hasn’t been fixed.

Mtn, please fix this issue asap as it is not what I signed up for.