1 reviews | Active since Dec 2014
Incorrect monthly provisions received
I had a mtn 100 my choice contract and every month on the 8th of the month I receive my 100 minutes, 100 SMS a and 100 mb. On Saturday (5 Dec ) I did a upgrade to a iPhone 6s on the same package mtn 100 my choice deal however it consists of 100 minutes, 200 SMS and 500 mb of data. This offer also includes 30 GB of free data with the purchase of a iPhone. This morning Tuesday 8 Dec I only received 100 minutes and 100 mb of data , no SMS and no 30gb of free data.I called the call centre and the guy said the rest should come through during the day. Is it really coming through during the day? Honestly I don't know why I upgraded, if there are these type of problems. I am paying for a contract been a loyal customer for a very long time surely the monthly provisions can be accurately loaded and customers can be correctly billed.
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the relevant department for urgent assistance.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
